Easy, consistent and equitable access to aged care
We’ve listened and we’ve heard that Australians want accessing aged care to be easier. Easier to understand, easier to get support and easier to find information and make decisions about aged care.
The Australian Government is committed to reforming aged care and providing easy, consistent and equal access to aged care information, support and care.
A range of initiatives and programs will improve access to aged care, assessment and services.
My Aged Care
My Aged Care is the entry point to government-funded aged care services.
You can access My Aged Care through the website, phone line and in person at some Services Australia locations.
My Aged Care will help you understand the different types of care, assess your eligibility, refer you to an aged care assessor and can help you find services if you are eligible.
Support for vulnerable people
Supports are being developed and rolled out in local communities to give specialist and intensive support to people who are socially isolated, find it difficult to understand information and make decisions or are hesitant to engage with aged care or government.
Culturally safe aged care
We are building a workforce of Trusted Indigenous Facilitators to help First Nations people, their families and carers to access aged care services that meet their physical and cultural needs.
We have also implemented a verification process to ensure people with diverse backgrounds and life experiences can access more reliable information when choosing their aged care provider.