Outcomes of the second Sector Pulse Survey

Older and younger lady walking and talking


The second Aged Care Sector Pulse Survey was open for responses from 28 February to 21 March 2023.

We received 1,515 responses to the survey, with 84% of these being people from aged care providers and workforce. We had a good spread of responses from major cities, regional and remote areas and from management (39%) and frontline workers (48%).

The main concerns you reported were the pace and scale of change, increasing administrative burden, ongoing uncertainty and significant workforce challenges.

We are working on how we better support the sector. The immediate actions we’ve taken to address this feedback include:

  • publishing an aged care reform roadmap in June 2023, which will be regularly updated
  • increasing readers for our key communication product, the “Your Aged Care Update” newsletter
  • better targeted guidance materials for workers, and
  • increasing our engagement with local networks, channels and groups.

The infographic provides a high level summary of the results.

We will repeat the Aged Care Sector Pulse Survey on a bi-annual basis, with the next survey to be released in October 2023.

We read every comment in this survey and thank you for the time you have taken to respond.

The results are shared across the department and inform our approach to how we implement the reforms across the sector.

Thank you for your feedback and we hope to hear from you again in the next survey.

First section text description we heard from 1,515 people, breaking down the percentages of who we hear from. Second section text description where they are located, key themes, image of map of Australia. Showing percentages in each state. Third section text description services they deliver and key findings. A pie chart shows percentages and the split between services they deliver. Fourth section text description describes the findings and the department’s response to the next 4 steps.
Infographic showing the results of the Aged Care Reforms, Sector Pulse Survey, March 2023. The infographic is laid out in to 4 sections.

Let's change aged care, together

Every Australian should feel confident about accessing high quality and safe aged care, when and where they need it.

The changes mean Older people will have greater choice and control, services that respect and meet their needs, and support to stay independent as they age.

To find out more and help design the changes, visit the Get Involved page or call 1800 318 209.

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The Department of Health and Aged Care acknowledges the traditional owners of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.