2024 Residents’ Experience Survey has begun

21 February 2024

The annual Residents’ Experience Survey has begun and will run at aged care homes across Australia until October this year.

The survey gives people in aged care homes a chance to share feedback about the care they receive.

An independent survey team asks participants 14 questions on topics including food, staff knowledge, how residents feel they are treated, what’s good and any suggestions for improvement.

The responses are de-identified and combined in a report for each aged care home. This report helps aged care homes understand what residents think they are doing well and what needs improvement. The results also form part of an aged care home’s Star Rating on the ‘Find a provider’ tool on the My Aged Care website.

On the day of the visit, the survey team randomly selects people to participate. This gives everyone the same chance of being chosen to provide feedback on the care they receive. Participation is completely voluntary.

We understand that sharing feedback and experiences is personal. To ensure confidentiality, the survey team interviews a minimum of 10 per cent of residents at each aged care home. This equates to about 20 per cent of all residents across Australia. All responses are anonymous and no identifying information is shared with providers or the Australian Government.

Participants should feel respected and protected throughout the survey process. We encourage residents to have a representative to support them if they wish. All survey interviews are face to face, in a private space and take up to 30 minutes.

Visit the Residents’ Experience Survey webpage to view our new survey resources including A guide for older people in residential aged care. It answers some common questions and outlines what to expect on the day.